558 1/2 , Broome street @Varick, New York, NY | Directions 1001342.096539 -75.904027
Sun-Thurs 5-10:30 pm, Fri-Sat 5-11:30 pm
Awful Customer Service – I've never had such a bad experience in my life and I consider myself a huge foodie. I made a reservation which was not honored even though they had it in their computer system. The chef honored another reservation over us even though we checked in 1/2 hr early, sat us down, and opened our expensive bottles of wine. He could have found a better way to accomodate us and instead didn't even try to bother to salvage the situation and flat out kicked us out. We were willing to wait. Or if he had handled it better we would have politely left but we left unhappy when he wouldn't even reason with us. He kept telling us the reservationist would be fired. Very unprofessional. No one wants that responsibility. She did nothing wrong. We had been looking forward to trying this restaurant for a while and he completely ruined the experience. I will never go back and will let everyone know about what happened.
*********This is Past :) We made Peace By now************9/18/08
My answer on Yelp,2 Days ago :
The manager found you on the Database not on the time slot of the day : which is a very big difference ! A part of that , Beleve me i really deplore the incident and make you a free diner would be perceive as Bribing you ( which is worse) Just as i say it's happened twice in 1 year and 4 months... Maybe ( if you want) we could seal a peace :) we both are not bad people after all and give me another try...you will see the difference ! this is my Cell# ...-...-3783 .I WILL TAKE PERSONALLY THE RESERVATION LOL...there is enough war all over the world and you work hard for your money, I was wrong , i love people, my job and my customers GENUINELY !! I still feel embarrassed by the situation and carry my Karma about it , so, let's get rid of it ?
Wonderful French treasure! – We went to this restaurant with some friends last night to celebrate my birthday. We came for the first time after reading all of the reviews here. The place is as charming and enjoyable as described! Everything we ordered was delicious and we could not resist sampling each others' plates (we all tried escargots for the 1st time too! yum!). The place is small so when my dessert came out, the entire restaurant sang happy birthday loudly and happily as if they were there to celebrate with me too! Didier was warm and welcoming as if we were old friends! He also opened our bottle of champagne (ahem, actually it was prosecco, sorry!) with a spoon! Never seen that trick before! Loved this place! Its not fancy but that is part of its charm! it makes you feel like you've discovered a wonderful neighborhood spot tucked away in a side street of Paris!
Merci Beaucoup :) Champagne would have been more easy to open as I said ( LOL)
Yes, we do care a lot our customers ...( if not i better change my job!) Even outside the box :)... I am very sensitive to the reviews on line and it's very envigorating to have positives ones.
Although, we are not perfect but we try our best ...
I do try to dedicate an "upscale job" into a casual environement , that's what I want with this "modest beyond modest hole in the wall near the mouth of the Holland Tunel" F.Bruni Citation :)
Didier ( chef owner)
Just a good ol' time... – I do not usually like to write reviews, but I just had to. I love the fact that this place has had such great reviews and only want to add to the long list. I went there on a late Saturday night this weekend and had a great time. The food was excellent! The hostess and waiter were both very inviting and attentive (e.g. when wine was low, it would be full again very soon and refilling our bread bowl). The place was small, crowded and loud in the good sense though - the atmosphere you expect for drinking good wine and eating good food in the presence of good friends!!! Do make sure you have a reservation because they seem to be full the whole time. Oh, one last thing, I do agree with the review about suggesting that there be outside seating..perhaps in the future? Enjoy everyone...
Bonjour and Thanks for your review; I do really appreciate it !!!
I will consider very seriously for 2009 having the outdoor seating! Even though it would take 8 months to having it :)
Reste assure your voice Count a lot .
My Best Regards.
Didier ( chef owner)
Changed my opinion on mussels forever! – Until my visit to La Sirene this past friday, I had never EVER liked mussels. I'm not a finicky eater or anything, but it was just something that I've never liked. My friends have been talking about La Sirene for a few months now, and it sounded good, so we finally came together. I don't know why, or how, but I somehow ended up agreeing to share the curried mussels. And it changed my life! I had never imagined it could be so delicious. My compliments to the chef! The spiciness of the curry beautifully balanced the subtle sweetness of the diced apple. absolutely lovely meal--I found myself mesmerized by this appetizer, and don't remember speaking the entire time!
I love duck, and the chef's approach was gorgeous. just gorgeous! the cherries worked perfectly with the richness of the bird, and i very nearly ordered another!
thank you so much to the chef and to the staff! it was a wonderful wonderful meal! the hostess was lovely. I didn't catch her name, but she was so warm and friendly, as was the restaurant itself! i was pleasantly surprised. i always thought that so many french restaurants were generic "bistro" type places. But this breaks the mold, and makes me wish that THIS was the model that other french places in the city used!
now, don't go expecting white tablecloths and china... but I don't think that's what the chef intended! this restaurant is perfect if you want to feel at home, at ease, and welcome! I am sorry it took me so long to find this restaurant, but I will definitely coming back.
I am very honored that i had to introduce the PEI mussel in your live!
And the way you are talking about the gastronomy is the same way a finicky eater would express himself...oui Monsieur! you are a conoisseur!
I appreciate the way you developed that nice revue and I am very grateful about it !
My Best Regards.
PS : it takes at least a year to have the permit to use the outdoor seating in Manhattan ( ...Slow isn't it ?!)... and $7K...LOL.
Wonderful staff, wonderful chef, imaginative meals and a fantastic dining experience!! – I stopped by La Sirene tonight, and, admittedly, I am a regular patron--but I felt I needed to correct the record. The prior review was completely out of line because the reviewer didn't understand what was going on! Daphnee, though she works at La Sirene, was not actually working that night, and was just enjoying a meal and a drink with her friends and family (that should say something, that the staff chooses to bring their family to eat there from out of town!). She ended up helping just a little bit, but was not on shift! She, and the rest of the staff at La Sirene, is incredible. So thoughtful, attentive and knowledgeable. La Sirene and its family are a rare find in this city. A place where you will be taken care of, treated as family and have a wonderful dining experience. What I really enjoy about La Sirene is the responsiveness of the Chef/Owner, Didier, to his customers. As a preliminary matter, the food is delicious. The ingredients are incredibly fresh, and Didier's recipes are clearly crafted with intuition, care and great taste. But what makes the experience is Didier's passion and his care for his guests. Upon entering, you feel like you're in a friend's dining room, over for a dinner party. Didier takes your mood and your tastes into account when he makes his recommendations from the evening's menu, and your trust of his judgment is rewarded by a meal which will leave you speechless. The staff at La Sirene is the perfect complement to Didier's attentiveness, and the dining experience there would not be nearly as wonderful if not for Daphnee and her colleagues. I'm looking forward to my next visit already!
Well, You are one of my First Patron and Daphnee really appreciate your review there ! it's for Sure an heavy-weight one.
However Maureen didn't know the situation but helped us to be "Awake" about the mixing pleasure and business@ the job!... Very sensitive case here obviously :) But , i do feel guilty as charge your Honor about 2 of my guests this night were not comfortable !
But David... you are a friend by a bit long time now and it's not easy for me to reply on line ( even if I must do it LOL)
Countless time you came @ La Sirene and it's good that you express yourself anyway to save a damsel in distress...:)
Although now i will quizz the other girl ( who was working this 4th of july!)
With Respect my friend , i Salute you and see you on Saturday
Mixed Review- Definitely don't go on a holiday! – I have wanted to try this tiny bistro in my neighborhood for a long time after reading Bruni's review and seeing all the great write ups of the food, ambience, and staff here. And I would like to give it another chance, as the food was pretty good. But my experience at La Sirene was not what I hoped for. My friend and I decided to check it out on the 4th of July hoping there wouldn't be a wait as the neighborhood was rather quiet that night. We arrived with our bottle of wine and were delighted to see several empty tables and the great smell of garlic and butter. The staff, it seemed, was less than excited to see us however. I understand that it was a holiday, but why be open if you can't take care of guests properly? We were quizzed as to whether or not we had wine (we did) and cash (we did) before reluctantly led to a table. The food, like i said, was good, but not as memorable as we had hoped. We tried a very buttery hanger steak and a strange pork dish, which I'll admit, was exactly what was described on the menu, but it was still weird. The service was astounding though. Daphne, the "manager" was definitely drunk and spent much of her time outside smoking or sitting at a table of friends, occasionally getting up to serve food when a bell was rung. It was really shocking, because we had read such nice things about her and the rest of the staff. We hoped to meet the famous Didier but he was nowhere in sight, or else I'm sure he would have been surprised. I know it was a holiday, but this seemed unacceptable, even for the fourth of July. We hope to try again but will definitely be a little wary.
...Ah, the Human Factor!! I personaly apologize about this 4th of July !
I am going to talk to Daphnee Tomorow about it and i will quizze her...Rest assure about that...
Yes, The pork is a "Very Special" recepie ( I've been dreaming about it, but it may be your nightmare ! ( thanks for trying it :)! But , as i allways say... you don't like it... you don't have to pay for it !!! However, that would have been difficult to ask with the staff you had that night , i should admit!!
Daphnee has 4 " Good revues" as a positive side , and one bad, so we are going to give it "a little chance" :) I would be glad to attend you PERSONALLY ... just tell me the day you come and you will not need to be wary ;) By the way ,you will see me every Mondays and Tuesdays ( except August 25th and 26th!)
I appreciate the warning you gave me out of your review Maureen...
I do care about my customers and the follow ups:)
Hope to see you soon "en tete a tete" ;0)
Devooooon! – Dear Didier,
You and your team of Daphne, Olivier and sous-chefs deserve more stars than this web review allows. It's incredible how your talented and lovely crew can put out such amazing and delicious food in such tight (yet charming) quarters. The experience from the moment one is greeted on the sidewalk is delightful. And it just gets better from there. I had attended a 20+ birthday dinner there 2 weeks ago and couldn't believe how effortlessly your team pulled off getting everyone served at the same time, and it was fantastic. Last night my sister and I hosted new friends there and we were all enchanted by the deliciousness of the food and the lovely atmosphere and service. I hope to be a regular and kudos to all of you for creating such a lovely French respite in such a dreary part of Manhattan! C'est magnifique! Michele
Greatly appreciate your review > Especially it's more than once you come @ the restaurant !!!
I am glad that the Team goes well ( believe me , I give them a hard time !!!)
Sorry for the tight space I know 2 feet wide would be perfect , but i don't have such a luxury then we try to transform that as a charm! LOL...
I will introduce the frog legs on Monday :) that will be fun I think...
I am behind the line on Sunday/Monday and Tuesday... the rest of the time it's my whole team with Daphnee leading it and Gavino as a head chef :)
i would be happy to see you those days :)
Aside from One Glaring Flaw...It Was Delightful. – A rare BYOB gem in Manhattan. First, La Sirene boasts a quality staff. Daphne, our all-in-one, hostess, waitress, and sommelier was knowledgeable and extremely helpful, providing suggestions and personable service that elevated the enjoyment of the entire dining experience. In addition, the food from the eight dishes we had, was wonderful... for the most part. The duck liver appetizer was so flavorful I found myself lapping up the residual fat from the plate (like fat from seared foie gras). Another surprising appetizer (I was skeptical at first) was the poached quail egg and foie gras jelly. The egg was perfectly poached, and upon breaking through the gelatin and egg white, the yolk oozed out wonderfully over the different components of the dish. The combination of textures and tastes from the foie gras, egg yolk, egg white, and jelly proved to be a stellar example of how cooking should be about creating a whole which is greater than the sum of its parts. The off-menu quail was my favorite of the night. I simply never had quail that was so moist and delicately flavored. The seasoning was subtle and appropriate where the meat was allowed to shine through the virtue of its perfect doneness. However, with all these high points, this gem of a restaurant had a near unforgivable flaw. The one dish that threatened to ruin the entire experience was the pork tenderloin with, oh yes, chocolate sauce. The chocolate overpowered every other component of the dish, drowning and muddling any other flavor that attempted to break through. Even more unforgivable, the pork (and i LOVE pork), was cooked to the point I felt like I was eating sandpaper. It was so overcooked that even the excessive chocolate sauce didn't succeed in masking how dry and tough the meat had become. Despite this, in the end, the combination of Daphne's service and the virtues of the other dishes managed to save the evening, qualifying it, in my mind, as a delightful gem.
I am very happy you tried the Aspic ( Poached quails eggs with foie gras) ....And You Loved it !! Daphnee ( my manager) told you that if you don't like it it would be not on your check!
However, the Pork Tenderloin was my dream and became your nightmare !!! Too bad that you had to pay for it... you would simply say to Daphnee ... and that would be not on your Check :)
We are not perfect , sure, but we are idealist who try to scratch the perfection and WE DO REALLY CARE ABOUT the customer well being !!!! Believe me !
Would you accept my apology for the Pork Tenderloin ?!
It's only the Cramped thing i could do nothing about ... All the rest will be fine :) Chateau Lafitte , Such a very nice choice Sir :)
Didier ( chef owner)
Fantastic Food – We were, simply, wowed by the quality of the food at this restaurant. The skirt steak was simply superb; some of the best food I've had in Manhattan. It's nicely located within walking distance to the West Village and Soho, but far enough away that you don't have to deal with all the bridge and tunnel trash (you know who you are) that flows unchecked into those neighborhoods on weekends.
your review is greatly appriciated !
I will try my best and over to maintain the quality , however, we are not perfect !!
Thousands Thanks !
Didier ( chef owner)
Cassoulet Heaven – I revisited La Sirene with some wine lover friends of mine for a Basque wine dinner with the Cassoulet. Despite the fact that the restaurant had taken the cassoulet off the menu they agreed in advance to make it for us and it was fantastic (just a hint salty, but that's a minor complaint). Service was warm and expert (and cute), and our appetizers were just delicious. This is a real gem and I will be certain to return. And the BYO-friendly policy certainly helps.
Thanks for your Wonderful ( and Honest )Critic . We improve anytime when we can and ASAP :) Those hight Temp was surprising!
The Summer Menu is Now active and will be available on Line pretty soon :) about 2 or 3 Day from now ...
I appreciate what you wrote about the restaurant .
Now You can come back... the AC was 2.5Ton it's now 5Tons for 325 square feet !!! Bring your Coat with your wine ...
Didier ( chef owner)
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