Endicott >Women's Clothing > Danel Bridal Salon
16 Washington Ave, Endicott, NY | Directions 1376042.104053 -76.048333
Bad Custumer Service – If you have the opportunity, go elsewhere. Today, at this supposedly professional establishment, I received the rudest customer service I've ever experienced in my lifetime. After calling ahead to ask about appointments and ordering procedures, I went in to purchase an Alfred Angelo dress that needed to be ordered. I had the style number and color ready to go but was not sure of my dress size.
From the very moment that the sale associate unwillingly began to assist me, she had an unsavory attitude. When I arrived at the front desk and she approached, she began to fiddle with objects at the counter before even addressing me. Once she did finally address me, the phone rang and she stopped our conversation to pick it up, not once but twice. I worked in customer service for a number of years and that is a big no, no. During our very brief discussion she seemed entirely unwilling to sell anything to me by providing curt responses. Finally, I had to say that I was told on the phone I could purchase a specific dress in that shop and that I drove an hour to make the order before she even seemed remotely willing to sell me a dress.
Then it came to sizing. She was very annoyed that I wasn't sure of my dress size given that they tend to run small. It wasn't until I mentioned that the sole reason I came to this establishment is because of the professed good customer service on the webpage, that "the professional" began to treat me like a customer purchasing a product. Disgruntled, she pulled a few dresses off of the shelf so that I could determine my own size.
During the time that I spent waiting to pay my bill, I noticed the way that she acted towards other customers. She happily measured their bust, waist and hip sizes with the measuring band and asked if they would like to pay 50% of the bill now and 50% of the bill later. Neither of these services were offered to me. She also spent a few minutes filling out each person's order form and she handed me a blank to fill in each detail of the dress and my information on my own.
The most annoying part is that I had the option to drive the same distance and go to an Alfred Angelo chain but had instead chosen to support a local business thinking that it would be a better experience and money well spent.
Buyer beware! – DO NOT GO HERE!!!!!!!!!!!! they are the most RUDE people i have ever dealt with regarding customer service! and they rip you off! They completely ignore your measurements and order whatever size they feel like so that you HAVE to get your dress altered! it wasn't just my dress they messed up on (bridesmaid), they also RUINED the mother of the brides dress, then charged her to have it fixed!!!! They ordered me a size 30 dress and i wear an 18! Then charged me $45 to restock the ENORMOUS dress and get me in a smaller size dress that was still 3 sizes too big!!!! BUYER BEWARE!!!
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