Better Business Bureau

10/22/08

AVOID Kitchen Hearth and Home

by Chummus

We recently purchased a pellet stove from Kitchen Hearth and Home on Upper Front St. in Binghamton, NY.

Do not ever deal with these people!

We were very specific on what options we wanted and did not want on our stove. The sales person, Carl, told us (nothing in the store had a price tag on it) the price, w/ our selected options.

The stove they delivered (and installation) had higher priced options, we asked the installation men (very nice courteous people) about the discrepancy in the options? They said that they would have to check, at a later date, w/ the sales department. We said OK, thinking it was not a big deal to swap them?

The installation people started it up to let the paint cure. As they are supposed to! There was never any discussion about this being a problem.

Two weeks later, when Carl called us back, he pretended to not know which options we choose. (It was not listed on our bill of sale.) It was clear, however, that we were CHARGED for the higher priced options. Carl said that we could have the options we selected when they came in, but we would not be refunded the difference in price b/c we had ?already used? our stove.

The owner, John, was put on the phone and he was very impolite and unwilling to make good on our choices and the price difference until we threatened him; w/ AG action, bad press and charging the difference back to him. He then agreed to give us (when it came in) the option we ordered and the price difference?but we were to NEVER receive service or pellets from them in the future, b/c John, the owner ?can?t do business w/ people he can?t trust.? He was fine with swapping the lower priced options for the higher priced option but did not want to refund the price difference.

Then John tried to blame us, for not knowing that we were being overcharged, even though we had no way of knowing this was being done to us, until after we paid for everything and the stove was installed 3 months later.

06/17/08

Horrible customer service

by dannyscott

I purchased roof shingles for my home in March and was asked to pay up front for them. I asked if they had to be delivered then or could I wait until June. Was told by ABC Building Supply that I had to pay up front, but, they would deliver in June...I received an email that my cc was credited with the amount of purchase and I called to inquire about delivery. They said they could not get a hold of me and credited back the purchase amount and sold my shingles. I would have to wait another 30 days for the shingles but it would be at a much higher costs. I had specifically asked for delivery in June and was told that that would be fine. John, Kim and Mgr Bruce would not honor the original sale.Said it had to be delivered when purchased. They had my address for the sale but not my number?? Will not EVER buy anything from this company again. Their word is not honorable and the mgmt does not respect customers who pay CASH. Sorry is not an answer. Told to go elswhere, which I will and hopefully most of you who read this letter