Monro Muffler Brake & Service
Vestal, NY 13850
Phone: (607) 729-1254
Ratings & Reviews Summary for Monro Muffler Brake & Service
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User Reviews for Monro Muffler Brake & Service
05/10/2007 Posted by roy_zhang
Never go there!!! They are rude and not honest to customers. My car is nissan altima. I went to monro to check engine since the engine light is on. The check fee is $71 which is high than others. That's fine since it close to my workplace and I still decided to check it. Later they told me the problem came from oxygen sensor which control fuel injector. It will cost $350s. I asked them for discount. But they said it was final price and pushed me to do it and said if I didn't do it my car will have big damage or total broken. I said I will check the price within other places. I called nissan dealer for the price: the sensor is $148 and laber is $65 (one hour service). I called the monro again and asked the detail about part's price and laber fee. First they didn't like to say. I said I have right to know the detail before do the service. Later they told me the parts price was $248 and laber fee is $121 (one and half hour service) which was almost double than others. I ask them which vender did they order the part? But they won't like to tell me. I checked the price for the parts at different places which is around $148 and on sell will be $101. We can clearly see the Monro overcharge for the laber fee and dishonest for the parts price. I also asked them for checking report. But they said they haven't any report for checking because I didn't decide to get next service. So I decided to go to another place although I have already spent $71 for engine checking. Never, Never, Never go there.
Pros: Not
Cons: To be honest and give custome reasonable part and laber fee
